The Analyst, Application Development and Maintenance, develops, delivers and maintains applications as per desired technology architecture and business requirements while ensuring highest quality of end-products through introduction of new tools, technology and practices for evolution of processes & optimization of applications. This position requires deep understanding of software management and delivery practices in a large and dynamic enterprise business setting to properly design and position our critical application platforms to enable Air Canada’s digital strategies.

Responsibilities:

Support Planning and monitoring processes.Support definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processes.Ensure stability, performance and availability of the applications and tools.Collaborate with manufacturers, integrators, development and testing teams to design a scalable and flexible and scalable support model.Work closely with external support vendors on Incidents, Requests and Problem Management.Ensure alignment and compliance with internal IT standards related to operations, quality and security.Troubleshoot and fix issues in various projects.Maintain and update technical documents and procedures.Work closely with relevant stakeholders to collect and use information for improved operational performance.Review and analyze data from multiple internal and external stakeholders.Communicate analysis results and make recommendations to relevant stakeholders.Provide support for the business analysis and technology/business integration efforts.Collaborate with team members in the software development lifecycle and manage the move to production process.Participate in the Change Approval Board process to identify potential impacts to systems and operations.Manage development and certification environments to ensure stable and robust systems used for software delivery.

A relevant University degree/technical certification, and/or relevant experience commensurate to the role.3+ years of IT technology, operations and people leadership experience in a large company.Certifications in business analytics, PMI-PBA (Professional in Business Analysis), CBAP (Certified Business Analysis Professional), an asset.Experience with ITIL, Writing SQL Queries, Oracle or other DB AdministrationDemonstrates openness and willingness to adapt to different and new ways of doing things. Demonstrates concern for satisfying one’s external and/or internal customers.Exceptional analytical, organizational and communication skills.Self-motivated and independent worker.Results oriented with proactive and methodical approach to problem solving.Able to multi-task and work under pressure against tight deadlines and changing priorities.Must be a team player with ability to work closely with diverse groups and working styles.Ability to establish and maintain effective business relationships.Flexibility and willingness to work extended hours, when required.Stay abreast of industry trends and technology advancements. Demonstrate punctuality and dependability to support overall team success in a fast-paced environment. Experience with JIRA and ServiceNow a plus.

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Based on equal qualifications, preference will be given to bilingual candidates.

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.