The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

This position is located at the LIS airport in Lisbon, Portugal.

What are your responsibilities:

• Staffing the ticket counter, boarding gates and baggage service areas of the airport (Duties may include check-in, ticketing, gates, baggage service and operations)
• Providing assistance and excellent customer service to the traveling public by performing various customer service duties in the airport terminal such as:
  • Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage
  • Preparing tickets, determining fares and routing to assure passengers travel needs are met
  • Maintaining a neat and professional appearance by adhering to Uniteds standards for uniform and dress

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Minimum Qualifications

• High School Diploma/GED or equivalent school leaving certificate required
• Must be able to work the ticket counter as well as the boarding gates and baggage service area
• Must have a professional appearance
• Must have excellent communication skills
• Must be able to work in a fast-paced environment
• Must be able to lift and maneuver heavy baggage
• Must be able to stand and walk throughout the entire work shift
• Must possess excellent customer service skills
• Proven customer service work experience required
• Must be at least 18 years of age
• Must be able to travel to US for training if required
• Must be flexible to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends and holiday
• Must be fluent in English and Portuguese (written and spoken)
• Must be legally authorized to work in Portugal for any employer without sponsorship
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is essential function of the position

Preferred Qualifications

• Previous airline, travel, or hospitality work experience preferred