Customer Service Representative Receptionist

Employment Type: Full-Time, Onsite, Corporate Office Environment
Hours: M-F 8 am-5 pm
Benefits: Medical, Dental, Vision, Paid Vacation, Sick & Holidays; Company paid Life and Disability Insurance; 401k savings plan with employer matching
Voluntary Benefits: Supplemental Life Insurance, Critical Illness, Accident Coverage, & Pet Insurance
Department: Reception

Job Summary:
We are seeking a Customer Service Representative for a bustling reception area with primary responsibilities of handling the telephone switchboard, greeting guests, and regular administrative tasks. Many of our Customer Service Representatives have been promoted to key roles within the company as this position provides significant exposure to the various Avfuel divisions. The hours are 9 am - 6 pm Monday thru Friday.

Duties/Responsibilities:
•    Answer multi-line switchboard and transfers all calls to the proper individuals or departments
•    Communicates professionally in person, on the phone, and in email correspondence
•    Follow reception opening/closing procedures and all other procedures during shift
•    Provides excellent customer skills while interacting with employees, customers, vendors and visitors
•    Resolve customer requests, questions, and complaints
•    Maintain internal phone extension lists and calendars
•    Clerical Assignments: mailings, creating letters, copying, faxing, managing incoming, outgoing USPS mail, UPS, and Fed-Ex
•    Manage office supply purchases and delivery
•    Help plan employee events
•    Provide staff with notifications
•    Oversee inventory, including purchasing and stocking of all paper goods, cleaning supplies, and food & beverage
•    Other duties and special projects as assigned by management

Required Skills/Abilities:
•    Must have an innate desire to provide outstanding customer care
•    Greet all guests professionally and enthusiastically
•    Positively responds to direction and requests for assistance when needed
•    Self-motivated and enjoys learning
•    Flexible and detail-oriented
•    Take initiative to understand and support other departments
•    Ability to multi-task, prioritize, and problem-solve
•    Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees
•    Maintain a positive and outgoing attitude at all times
•    Experience in providing great service to customers and co-workers
•    Passionate about going above and beyond to create a lasting impression

Education and Experience:
•    High school diploma
•    Must have experience answering the phone, email, filing, faxing, and computer skills including Microsoft Office products

Physical Requirements:
•    Prolonged periods of sitting at a desk and working on a computer.
•    Must be able to lift 15 pounds at times.
•    Must be able to access and navigate each department at the organization's facilities.

Apply at www.Avfuel.com
EEO/AA