IT Change Specialist – Preston

About Your Role:

• Delivering the IT Change Management role, working with a team of internal and supplier experts to deliver change management functions for the SIAM organisation
• The team uses ServiceNow and the CAB workbench module to manage all changes and a number of ServiceNow dashboards to manage the change process
• Ensuring the Change Management function is delivered to tight timescales and to quality standards
• Chairing the Change Approval Board twice weekly
• Working with Change Approvers to ensure their verdicts are captured accurately and on time to allow decisions on all changes
• Delivering monthly reporting
• Setting up meetings and reporting on the results of failed changes so that lessons can be learned to improve the process and quality in the future
• Setting up and administering templates for the Standard Change process
• Assisting in the development of new or improved practises and organisational processes or standards and facilitating localised improvements to the services

About you:

• Skilled in using ServiceNow and ServiceNow reporting functions, familiarity with the Change module
• Experience in developing effective working relationships with technical experts and suppliers
• Knowledge of working within a SIAM operating model would be beneficial
• Attention to detail and ability to work under pressure