At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company is looking for a Mid-Level Product Specialist to join the team in Seattle, WA; Everett, WA; or North Charleston, SC.
In this role within the Information Technology (IT) Workplace Solutions organization, you will support Mac and Windows environments as part of the Client Computing team. You’ll balance empathy for end users with a strong understanding of business needs and enterprise standards, collaborating across teams to design, implement, and maintain solutions that improve the employee experience and support organizational goals.
Position Responsibilities:
Serve as a key focal for Apple Macintosh Hardware and Operating System (OS) & Windows Personal Computer (PC) Hardware for Enterprise
Manage the product lifecycle and vendor partnerships for PC and Mac accessories
Review non-standard justifications for Client Hardware and Software
Analyze, collect, and document feedback and improvements from the user community
Document requirements and implement changes improving user experience while enabling the business
Partner with Enterprise functions to implement process and technical improvements
Manage ticket queue and address tickets based upon priority, escalating to subject matter experts as needed
Manage and improve help desk knowledge base articles based on problem frequency and known resolutions
Update and enhance knowledge base articles based on end‑user interactions and feedback
Test feature releases and communicate with end users about release plans
Drive continuous improvement and modernization efforts
Design and implement tailored approaches to collect user feedback
Capture improvement opportunities, rank them by impact, and drive implementation
Partner with end users and the business to gather feedback and understand issues with Apple and PC accessories
Prioritize and implement improvements across multiple Business Units
Track improvement initiatives and share status updates with stakeholders
Basic Qualifications (Required Skills/Experience):
3+ years of experience using/supporting/troubleshooting Apple Devices
3+ years of experience analyzing and capturing user feedback and requirements
Experience with personal computing systems and product design
Experience building cross-functional teams and partnerships with multiple stakeholders within the company, engineering and test
Experience with Unified Endpoint Management (UEM) at a global delivery scale
Preferred Qualifications (Desired Skills/Experience):
Apple Certified IT Professional or Apple Certified System Administrator (ACSA) certification
Experience with Bash and Python scripting
Experience with networking basics
Experience developing applications for Macintosh Operating System (macOS) and iPhone Operating System (iOS)
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as spanet and business considerations.
Summary pay range: $102,00 - $147,200
Applications for this position will be accepted until Sept. 23, 2025
Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Export Control Details: US based job, US Person required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
