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As an Engineering Applications System Administrator, you will be responsible for the advanced design, implementation, and optimization of engineering applications and related systems within the digital technology environment. This role requires deep technical expertise to provide high-level support, architecture design, and solutions for complex issues that impact engineering applications, PLM systems, and associated infrastructure. You will be responsible for identifying strategic improvements, driving innovation, and implementing scalable and repeatable solutions that enhance the functionality, performance, and reliability of engineering systems across the organization.

** This individual can work remotely but must be based in Puerto Rico. **

What YOU will do:

• Tier 3 Support: Act as the final escalation point for all complex and high-priority incidents related to engineering applications and PLM systems, working to resolve issues that require deep technical expertise and troubleshooting.

• Process Improvement & Optimization: Identify and implement continuous improvements to application support processes, performance, and overall system reliability to ensure optimal user experience and operational efficiency.

• Root Cause Analysis & Troubleshooting: Utilize advanced diagnostic and troubleshooting skills to address and resolve system performance issues, application failures, and other technical problems.

• Collaboration & Mentoring: Work closely with Tier 1 and Tier 2 support teams to provide guidance, mentoring, and training on complex issues, ensuring proper escalation paths are followed and knowledge is transferred.

• System Integration & Automation: Drive efforts to integrate engineering applications with other enterprise systems, promoting automation where possible to streamline processes and reduce manual intervention.

• Documentation & Knowledge Management: Create and maintain detailed system documentation, troubleshooting guides, and knowledge base articles to ensure knowledge retention and effective issue resolution.

• Strategic Innovation & Long-Term Planning: Contribute to the strategic planning and implementation of new engineering applications and systems to ensure they align with long-term business goals and digital transformation initiatives.

• Collaboration with Cross-Functional Teams: Establish strong working relationships with engineering, IT, and business teams to ensure system requirements are understood and met, and to stay ahead of potential challenges or future upgrades.

Qualifications you must have:

• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position (U.S. Citizen or Green Card Holder).

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience.

• Extensive experience in engineering applications administration

• In-depth knowledge of PLM systems, application support, and incident management processes.

• Expertise in troubleshooting and resolving complex technical issues in engineering environments.

• Solid understanding of hardware, software, networking concepts, including TCP/IP layers 1-8, Distributed File System (DFS), and Server Message Block (SMB) protocol.

• Proficiency in scripting and automation using Perl, Batch, PowerShell, and Python

• Proficiency in system monitoring, performance tuning, and incident resolution techniques.

• Proven ability to design scalable and efficient solutions for engineering applications.

• Strong leadership skills with a track record of mentoring and supporting Tier 1 and Tier 2 teams.

• Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.

What We Offer:

Some of our competitive benefits package includes:  

• Medical, dental, and vision insurance 

• Three weeks of vacation for newly hired employees 

• Generous 401(k) plan that includes employer matching funds

• Participation in the Employee Scholar Program (ESP) 

• Life insurance and disability coverage 

• Employee Assistance Plan, including up to 8 free counseling sessions 

• And more! 

Learn More & Apply Now!

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

* Please consider the following role type definitions as you apply for this role.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed. 

*This position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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