Job DescriptionRole Summary/Purpose:
To work as part of the Facilities and Maintenance team providing operational support for the day-to-day management of works.
This is achieved by answering calls and e-mails, raising these in an efficient way through the CMMS (Maximo) to progress as reactive tasks for the operational delivery teams.
Main Duties
,Raise tasks, log concise / useful information within the work management system and assign to a central planning function (Maximo)
Manage the day to day running of the helpdesk work distribution, planning and contingency management
Take a proactive approach to customer liaison and ensure concerns are dealt with or relayed to line management promptly
Understand and complete all work-related documentation accurately and on time
Understand and comply with policies and procedures
Manage work orders in appropriate manner ensuring cell leaders are aware of all situations and escalations
Attend and fully participate in training and appraisal activities as required
Ensure any escalations are expedited in a timely fashion
Carry out work in a safe and diligent manner
Raise purchase orders and order materials as required
Undertake additional duties in line with capabilities as required
Maintain PPM schedules, ensuring dates are met
Assign planned and reactive works to dedicated engineers via our scheduling technology
Book in preventative maintenance
Build site knowledge and relationships with the wider site team
Direct relationship with dedicated engineers and their working patterns
Raising of quotes, and the end-to-end management of purchase orders
Build relationships with our key supply chain, ensuring contracted PPMs and reactive support is delivered quickly
Excellent, demonstrable customer management experience and proactive approach
Holds relevant qualifications / certificates (e.g. NVQ in Customer Service or Administration or equivalent or has relevant Customer Helpdesk experience
Able to operate a Helpdesk system or equivalent IT skills.
Able to remain calm when dealing with calls in a pressured environment
Team Player with ability to work under own initiative when required.
Excellent attention to detail and data management ability
Strong numeracy and literacy skills, and strong commercial awareness
Able to understand and act on both verbal and written instructions / procedures
Excellent listening and questioning skills
Sound knowledge / experience of office administration skills / tasks
Recent similar experience within a Facilities Management setting, working with a CMMS
Total Reward
At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
As a new joiner to GE Aerospace we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS
Right to Work
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.
Additional Information
Relocation Assistance Provided: No