Tasks
Within the Crew Interface Management, you will be responsible for streamlining crew requests, supporting system improvements, and ensuring effective communication between crew members and planning teams. Your role will help enhance operational efficiency and crew satisfaction.
- Filter, prioritize, and expedite urgent crew requests, ensuring timely resolution.
- Manage crew communication systems and collaborate with internal teams to enhance communication flows and minimize response times.
- Support system improvement initiatives automating responses to recurring requests and streamlining mailbox management.
- Propose and refine planning guidelines to incorporate crew roster feedback for enhanced scheduling efficiency.
- Respond to frequently asked crew inquiries related to contractual matters and operational guidelines.
- Continuously assess and optimize crew interaction processes including crew feedback collection to improve efficiency and crew satisfaction.
Benefits
Attractive company pension scheme, Subsidized parking or public transport, 13th monthly salary, Company health management, 25 days of annual vacation, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave
Requirements
- Excellent communication skills and ability to work collaboratively with various stakeholders.
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Customer-oriented mindset with excellent problem-solving abilities.
- Experience in customer support, crew planning, or a similar role is a plus.
- Fluent in both spoken and written German and English.
Shared position possibility: Please apply as tandem (each partner sends an individual application and refers to the other tandem partner).
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
Company
About Swiss International Air Lines AG
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
www.swiss.com
