Job Description

Company Overview

GE Aerospace (NYSE: GE) is a global leader in aerospace propulsion, services, and integrated systems. Currently, it has approximately 44,000 in-service commercial aircraft engines worldwide. With a century-long history of innovation and profound industry expertise, GE Aerospace is committed to inventing the future of flight, lifting people up, and bringing them home safely.

Site Overview

For 45 years in China, GE Aerospace has committed to developing and investing in China’s aviation industry with reliable, efficient, sustainable, and outstanding products and services. GE Aerospace and its joint venture CFM have served more than 60 airline customers in the Greater China Region, with over 7700 engines in service and nearly 5000 engines on order. We are devoted to the market’s quality growth propelled by technological innovation and digitalization. Together with our partners, we are shaping a sustainable future of flight that helps the industry reach its carbon-neutral goal for the benefit of us all tomorrow.

Roles and Responsibilities

• Responsible for slots planning of GE offload shop visit in SSAMC.
• Responsible for GE offload ship visit operations complying with offload agreement.
• Responsible for daily coordination of fulfillment issues related to offload agreement and Customer Service Agreements
• Work with CPMs for resolution of issues related to shop processes
• Gather shop commitments and communicates status to the customer
• Responsible for warranty and guarantee administration including prevention and identification of potential claims and management of actual claims
• Responsible for resolution of offload SV invoice dispute and supportive for customer invoice dispute solving.
• Plan, monitor, and evaluate component and program activities as assigned
• Perform detailed analysis of assigned programs and components
• Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction
• Manage shop performance, build up close loop to continuously improve customer experience, and shop delivery
• Coordinate assigned program elements with supporting and supported groups
• Apply and improve upon standard work in area of responsibility.
• Identify sources of waste and customer dissatisfaction, escalate to leadership team and work among the team to find solutions.

Required Qualifications

• Bachelor Degree or above in Aerospace or relevant field.
• Minimal 3 years working experience in engineering or customer support in Aerospace.
• Technical expertise on aircraft engines or MOR experience is strongly desired.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information