Lead and manage a team of Crew Operations Duty Officers to ensure quality-approved internal processes and crew operational standards are delivered and maintained as required.

Ensure clear objectives and performance measurements for Crew Operations Duty Officers are established, communicated, implemented, and followed up.

Make contact with crew post-incident to check on welfare, offer support, and obtain information for dissemination and escalation to the relevant crew management and support teams for further follow-up.

Liaise with relevant stakeholders to ensure required actions are fulfilled to support operational readiness and the successful induction of any operational project, new station start-up, new aircraft entry into service, charter operation, ACMI, or any other special operation. Ensure any aspect affecting crew is communicated accordingly.

Develop operational processes as required in conjunction with service partners and manage the automation of operational processes and systems in collaboration with the Crew Briefing Centre management team to promote operational efficiency.

Ensure GCAA regulations and international safety, security, and operational standards related to pre-flight preparation and documentation requirements are consistently maintained through close liaison with the Manager, Safety Procedures; maintain proper and accurate crew records as required to fulfill internal and external audit requirements.

Ensure operational updates across the network are captured and disseminated to all crew through the bi-weekly update of the Crew Station Information Manual or the issuance of Crew Member Alerts, as required.

Automate data refreshes, report generation, and distribution using Excel macros, Power Automate, or Tableau’s scheduling tools, ensuring stakeholders always have up-to-date insights.

Collaborate across teams by sharing integrated reports and dashboards within the Microsoft 365 ecosystem (Teams, SharePoint, Outlook), streamlining communication and decision-making.