Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.
Join us, this is where your career story takes off.
This is a hybrid work position in Calgary Alberta and requires in-person collaboration at the WestJet Campus (22 Aerial Place NE) a minimum of 3 days per week.
The Senior Manager – Operational Performance leads WestJet’s enterprise-wide operational performance improvement agenda. This role is accountable for a team of cross-functional Performance Advisors and plays a critical leadership role in identifying, evaluating, planning, implementing, and sustaining operational improvements. This position drives measurable enhancements to schedule and network reliability, resilience, and efficiency in alignment with WestJet’s long-range strategy.
This position is intended to support enterprise change at scale, lead a portfolio of performance initiatives that impact long-term strategy execution, and establish best practices in operational process and execution leadership.
Key deliverables include:
- Lead a team of Performance Advisors across all operational domains (including - Flight Operations, Technical Operations, Inflight, Airports, OCC)
- Work cross-functionally to identify, assess and prioritize key performance improvement opportunities
- Develop and maintain WestJet’s operational transformation roadmap (including - key workstreams, initiatives, activities, milestones, owners, etc.)
- Govern the delivery of all operational performance initiatives over the multi-year period to achieve WestJet’s operational KPIs / targets in alignment with the multi-year plan
- Partner with Operations, Commercial, IT, Finance and other key stakeholders to ensure end-to-end execution of the transformation roadmap
- Track value capture as it occurs through the transformation process / plan.
- Report on progress against key targets on a regular basis
- Ensure alignment with WestJet’s overall integrated commercial and operational plan
- Facilitate regular prioritization and trade-off discussions and workshops throughout the plan
- Develop key learnings and embed these into future delivery processes
Experience and qualifications:
- Bachelor’s degree in Aviation Management, Business, Engineering, or related field
- A Master’s degree, Lean Six Sigma certification, or PMP designation is an asset
- Minimum 6-8 years of progressive experience in airline or transportation operations, with a focus on performance management, analytics, or operational planning
- Proven leadership experience, including managing teams and cross-functional projects
- Strong analytical skills with expertise in tools such as Excel, SQL, Power BI, Tableau, or similar platforms
- Solid understanding of airline operational performance metrics (A15, completion factor, MBR, etc.)
- Exceptional communication and influencing skills, with the ability to engage effectively at all organizational levels
- Ability to synthesize complex operational data into clear insights and actionable strategies
- Occasional travel is required to operational hubs and partner locations
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group of Companies
Together with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet – and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion. As an equal opportunity employer, we want to you bring your full self to work and feel appreciated for your contributions.
At WestJet, we welcome unique skills, experiences, and backgrounds - if you’re passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.
We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.
For more information about everything WestJet, please visit WestJet.com.
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