Job Description

Roles and Responsibilities

In this role, you will:

Define, document, organize and implement application operations standard work to support custom workflows developed in Palantir Foundry in support of the Production System HK

Establish monitoring and alerting capabilities to identify exception cases and job failures

Collaborate with various stakeholders, influencing decisions to align to customer goalsUse deep expertise and experience in Operations, Applications, Client Services, Network and Data Center to manage multiple concurrent projects forming a program strategyAbility to lead day-to-day IT operation issues, drive support team to resolution. Be focal person to support our customers needsActs as a central escalation point for highly critical and/or highly impactful user application outages and incidentsDrive changes to organization strategy, operational processes & frameworks line with overall business goalsDemonstrates mastery of the intricacies of interactions and dynamics in Agile teamsLeadership and mentoring of IT program managers, business partners and vendors to establish a sustainable and effective operating frameworkManage any IT vendors and coordinate with the global team on standards, initiatives and customer escalationsDevelop and track comprehensive project plans, perform risk mitigation, issue resolution and manage execution coordinating with GE program, support, architecture, implementation teams and other third-party providersEnsure conformance to all applicable GE standards policies and guidelinesOperational reporting/communication, reviews/formulation of corrective actions working directly with stakeholdersExecutes programs to monitor Application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and complianceLeverage domain expertise to further knowledge and improve productivity of colleagues supporting a continuous learning cultureEnsure that expectations are met and ensure high customer satisfaction levels through established performance metricsCreate a culture of customer focus and high performance to drive innovation through continuous customer engagement to facilitate appropriate applications technology and services

Minimum Qualifications:

Bachelor’s degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience

Minimum 5 years of professional experience Data Engineering or Data Analyst experience, data related operations experience and SQL and Python coding experience

Note: Military experience is equivalent to professional experience

Eligibility Requirement:

-Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Technical Qualifications:

SQL and Python coding experience - Palantir development is done using Python and database operations use PySpark

Desired Characteristics:

Technical Expertise:

Understand the GEA Enterprise Data Lake ecosystem (source ingestion, SQL data stitching)

Understand technical and business discussions relative to IT team priorities direction aligning with business goalsUnderstand concepts of setting and driving IT priorities and directionLean / Agile experienceUnderstand architecture standards concepts to apply to project workUnderstand IT compliance & security requirementsBusiness Acumen:Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamicsUnderstand customers foundational processes & dataLeadership:Coach and mentor team membersFamiliar with concepts of costing hardware and software components. Works to assure work is on-time and within budgetDeliver tasks on-time with alignment to team goals. Can identify and raise issues, risks and benefitsParticipate in change initiatives by implementing new directions and providing appropriate information and feedbackPersonal Attributes:Applies values, policies, procedures and precedent to make timely, routine decisions of limited, clear choiceReact open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriateResolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives 

Additional Job Description

Additional Information

Compensation Grade

SPB3

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening.

Relocation Assistance Provided: No