Tasks
Depending on the assignment-focus, the tasks include the following:
- Plan and handle difficult flights, e.g. passenger acceptance, weight/balance, below the wing operation
- Take on support and guidance in particularly difficult cases
- Regularly check and ensure the adherence to LHG-service standards
- Check the performance of LHG-personnel and handling agents relating to adherence to time-, quality- and safety standards
- Ensure that the employee-capacity is used to its best advantage and in a balanced way during the shift
- Carry out briefings/debriefings and operational instructions
- Ensure that all measures are taken to guarantee a smooth operational procedure in accordance with rules and regulations
- Determine procedures for more complex irregularities and coordinates the flow of these procedures
- Carry out spot-checks of work processes and work quality and suggests procedural changes
- Coordinate between the tasks during the shift where and when necessary
- Issue shift reports regarding irregularities and complaints
- Carry out accounting/produce monthly report
Requirements
The ideal Station Supervisor should meet the following requirements:
Technical Competences
- Intermediate-level school education
- Completed vocational training in the commercial field or service industry
- 2-3 years of station-service with emphasis on operations and/or check-in and above average performance
- Good general education
- Management experience desirable
- Numeracy
- Excellent knowledge of English, written and spoken
- Native Arabic
- Knowledge of German desirable
- Driving license
- PC skills
Personal Competences
- Diligent and systematic approach to work
- Ability to work on own initiative
- Desire to give excellent service
- Sales and negotiation skills, confident manner
- Ability to make ad-hoc decisions
- Suitable for shift work
- Ability to work under pressure and deal with conflict
- Good sociable and cooperative conduct
- Team player
- Well-groomed appearance
- Good linguistic skills
- Possibly psychological aptitude test
Other
- Shift work
- Work with Computers
- Work under time pressure
- No permanently assigned work station
- Weather factors and noise pollution
*CV/Resume, Cover Letter, and a copy of your University Degree are required
Company
About Deutsche Lufthansa AG
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home spanet. It plays a leading role in its European home spanet. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
