Customer Service Representative

Job Code:

Grade: P5

Performs a wide variety of administrative duties including but no limited to, visitor management, answering phones, monitoring hand held radio, and monitoring camera feeds. Works under directions from Facilities Management team.

Essential Job Functions:

Possess a strong sense of urgency

Maintain discretion and confidentiality

Possess excellent situational awareness

Keep all logs, sign-in rosters, and other related documents current, log special incidents

Must be willing to work early morning, evening, weekends, and holidays

Greet all visitors in a polite and professional manner

Strong interpersonal, verbal, and written communication skills

Use and monitor handheld radio communication equipment

Notify and direct emergency responders as needed in accordance with procedures defined in Post Orders

Monitor camera feeds and immediately report any suspicious activity to the Facilities Management team

Assist guests/visitors with documented check in and check out procedures

Performs surveillance duties as assigned on foot, and whilst driving a golf cart

Initiate after hours notifications in accordance with procedures defined in Post Orders

Monitor all motor vehicle traffic in and out of the facility to include all parking lots

Perform and document hourly checks on all critical equipment as defined in Post Orders

Answer telephone calls and convey messages correctly and promptly to the appropriate persons

Follow all applicable safety rules and procedures

Maintain office area in a clean, neat, and professional manner

May be required to train and assist other employees

Other duties as assigned by Facilities Manager and/or Director

Safety And Policy Practices

The employee in this job must be knowledgeable in regard to the safety policies and procedures of the Company as described in the company safety manual. The employee must adhere to all said policies and procedures while supporting the goals and objectives of the organization and recognize the Companys need to achieve its business objective. Employee is responsible for complying with company hazardous waste disposal procedures.

Minimum Position Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

High school diploma or equivalent

Requires the use of handheld radio communication equipment

Physical Demands

Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate job specific equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift and carry up to 35 lbs. Other physical requirements include the ability to bend, kneel, crouch, twist, balance and reach above, out, and below.

Mental Demands

Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions need to be controlled. Demonstrates sensitivity to customer needs and expectations.

Working Conditions

Environmental Demands and Exposure to Hazards:Works primarily inside and may occasionally work outdoors. May be exposed to odors, chemical agents, dust, fumes, gases, sharp objects, hazardous or moving equipment, wet slippery floors, and extremes in temperature and humidity.

Interacts regularly with various staff and employees, and occasionally with vendors, suppliers, community members and regulatory agency representatives.

Operational Excellence

Supports all operational excellence initiatives ensuring full participation in all department services, continuous improvement efforts, and training programs.

Quality Assurance

Maintains a safe, orderly working environment including FOD compliance

Ensures that Piper Aircraft, Inc. corporate compliance policies are adhered to

Adheres to organization and department policies and procedures

Compliance

Responsible for ensuring compliance with laws, rules and regulations appropriate to job function.

Comply with all organizational policies and standards regarding ethical business practices.

Work ethically and with integrity; upholds organizational values.

Maintains compliance with OSHA regulations pertaining to Personal Protective Equipment (PPE), behaviors, and physical space.

Communicates Effectively

Ability to effectively present information and communicate effectively with all internal and external customers in both written and oral form.

Delivering timely communications that convey a clear understanding of the unique needs of different information exchanges related to functional tasks, workplace initiatives, requirements, and cross functional interactions.

Decision Quality

Makes good and timely decisions that keep the organization moving on-time with deliverables

Optimizes Work Processes

Knows and contributes the most effective and efficient processes to get things done, with a focus on continuous improvement.

Attention to Detail

Takes responsibility for a thorough, accurate, and detailed method of completing work tasks

Drives Results

Overcomes adversity, consistently achieving quality results - even under demanding deadlines and unexpected operating circumstances

Teamwork

Interacts, partners, and collaborates effectively with others, positively contributing to overall department and organizational deliverables and results.