Job Description

Location: Taipei, Taiwan
Department: Ground Operations
Employment Type: Full-time (one year contract)

As a Guest Services Assistant (GSA) with AirAsia X based in Taipei, you will be the face of our airline on the ground. This role is essential in delivering a seamless and safe guest experience, ensuring every guest journey is smooth from check-in to boarding and arrival.

• Maintain the highest standards of safety, security, and service excellence during all phases of ground operations.

• Ensure compliance with all Airline Standards, Safety Procedures, and local regulations.

• Documentation Checks:

  • Verify passenger passports (international) or ID (domestic).

  • Confirm reservations and issue boarding passes using the system.

• Luggage Management:

  • Tag passenger luggage and inspect carry-on items according to terms & conditions.

• Guest Handling:

  • Assist with boarding and deplaning.

  • Provide special assistance to guests with needs (e.g., wheelchair, NTL).

• Document Handling:

  • Manage GD forms, crew sign-in, and collect immigration cards for arrival and departure.

• Security Protocols:

  • Ask all passengers checking in luggage the 7 mandatory security questions.

• Always uphold and comply with AirAsia Xs safety, security, and service standards in all operational areas.

• Pleasant, friendly, and mature personality with a passion for customer service.

• Humble, honest, and meticulous with a keen eye for detail.

• Proactive self-starter able to thrive in a fast-paced, challenging environment.

• Strong interpersonal and communication skills.

• Fluent in English, Bahasa Malaysia, or local language (Mandarin recommended).

• Willing and able to work on rotational shifts, including weekends and public holidays.

This isn’t just a job; it’s an opportunity to be part of the world’s best low-cost airline, where we believe in empowering people to fly and delivering the Red Carpet experience—on the ground and in the skies.