Essential Functions:

• Perform on-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions, including on-site and remote users as needed
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
• Receive and respond to incoming calls, email messages and or help desk tickets regarding desktop problems
• Performing routine inspections and upkeep of existing installations
• Configure and troubleshoot mobile devices, iPads, and iPhones
• Escalating complex problems to the appropriate support teams
• Prepare reference material and user guides
• Ability to lift and carry 50 lbs. of computer equipment
• Liaise with company’s technology vendors for prompt rectification of any problems or emergencies
• Coordinate with other IT infrastructure and application groups to provide ‘boots on the ground’ support to resolve incidents