At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Revenue Optimisation Officer and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your span on a global stage.

As a Revenue Optimisation Officer, you will optimise network revenues across all Origins and Destinations through co-ordination of activities within Revenue Optimisation by ensuring Demand, Pricing, Inventory and Analytics? activities are delivered on time. Continuously monitoring the competitor activity, demand trends and directing the priorities of the assigned spanets by ensuring pricing structures are reflected within the demand forecasting process. Develop and maintain expertise around revenue management principals and techniques.

In this role you will:

• Achieve revenue related objective of the department using pricing, inventory, pricing distribution, revenue systems and analytics tools as per set timelines
• Provide continuous feedback to RO standards and procedures and keep the standard operating procedures up to date in addition to compliance by RO Market Operations team, Pricing Distribution, Inventory and Revenue Steering & Standards
• Continuously review the practice, procedures of the function to improve efficiency and cost saving; communicate all business requirements to the line manager, RO Standards and Procedures team and RO systems team to ensure operational requirements are delivered.
• Provide expert advice and guidance to the end users and head office departments by answering queries, undertaking investigations, and identifying areas of improvement.
• Conduct and analyse all quality control process on tactical fare activity to ensure fare products are pricing as per the commercial intent. Proactively communicate and resolve any errors ensuring areas of concerns are clearly identified and solutions are delivered.

• Identify and perform booking integrity checks to avoid inventory wastage. Liaise with IT to set up and fine tune Ticket integrity checks including cancellation of bookings not in sync with Ticket.
• Ensure recovery of revenue through Agency Debit Memos in coordination with Revenue accounts wherever revenue leakages are identified.
• Collaborate with RO Market Ops, analyse and create optimised processes to setup Ticket Time Limit requirements for Individual as well as Groups for each POS/Region/Channel/Market segment and carry out regression testing post-implementation.
• Analyse business requirements for in-house projects, exception checks and RI analytics. Liaise with IT and vendor for Revenue Integrity system upgrades, changes and service requests. Assist the business stakeholders in creating ad-hoc analytics reports related to Revenue Integrity functions.
• Source and analyse the requirements for the KPI reporting dashboard; define and develop solutions using latest technologies. Maintain and update the dashboard to ensure the accuracy of data and KPIs.

Experience, Qualifications, Knowledge & Skills:

To be considered for the role, you must meet the below requieremnts:

Experience as Market Operations Officer

2 years of experience in revenue management or a commercial department as well as experience in the use of ATPCO, Airfare, Infare, PROS, Group Handling and other revenue management systems preferred.

Exposure in office automation environment as well as analytical skills, ability to perform statistical analysis of various business situations for revenue enhancement.

Advanced Excel/SQL skills

2 years of experience in an operational environment is preferred.

Thank you for your interest in this position. We appreciate you taking the time to apply.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers